Refund policy

 

Return & Refund Policy

At ShopSprint, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request must be made within [5 DAYS] of receiving your order.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and invoice (if applicable).
  • Items showing signs of use, damage caused by the customer, or missing parts may not be eligible for return.

2. Return Timeframe

You may request a return within [5 DAYS] from the date your order is delivered. Requests received after this period may not be accepted.

To initiate a return, please contact us at [EMAIL ADDRESS - shopsprint.in@gmail.com] with your order number and the reason for the return.

3. Refund Process

Once we receive your returned item, our team will inspect it to verify that it meets the return eligibility criteria.

If your return is approved:

  • Your refund will be processed using the original payment method whenever possible.
  • Refunds will be initiated within [REFUND PROCESSING TIME - 7 days] after the returned item passes inspection.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If your return is rejected, we will notify you with the reason.

4. Exchange Policy

We offer exchanges for eligible products in cases such as:

  • Wrong size (where applicable)
  • Defective or damaged products
  • Incorrect item received

Exchange requests must be submitted within [5 DAYS] of delivery. Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [5 DAYS] of delivery at [EMAIL ADDRESS - shopsprint.in@gmail.com].

Please include:

  • Your order number
  • Photos or videos of the damaged or defective product
  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Products marked as "Final Sale" or "Non-Returnable"
  • Gift cards
  • Personalized or customized products
  • Items that have been used, washed, altered, or damaged after delivery
  • Products returned without original packaging or tags

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost.
  • If the return is requested for any other eligible reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

8. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact us:

Email: [EMAIL ADDRESS - shopsprint.in@gmail.com]

We are committed to making your shopping experience smooth, transparent, and hassle-free.